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FREQUENTLY ASKED QUESTIONS

How long will the finish last?

The lifestyle of the home determines how long the finish will last. With regular maintenance cleaning, a floor finish can last many years., often 7-10 yrs. When the finish becomes dull there are several professional service maintenance methods, such as a screen and recoat (see below) which can available to restore the luster without sanding.

When can we put our area rugs back down on the floor?

Each job is different, but we recommend 3-4 weeks before putting rugs back over the wood. Rugs can soak up or distort the wood stain before it is fully cured.

When can we walk on the floors?

You can walk on your floors lightly about 24 hours after the final coat is applied. Avoid walking with shoes or allowing pets for at least another 24 hours, as you may scratch the finish before it is completely set.

Will I need to move my furniture?

Please pack away small items before arrival. Our team will help do the heavy lifting of couches, dressers, and tables.

What if we have deep damage or stains on the floor?

Deep stains in the wood that are below the surface we are sanding can be fixed, but must be done so with replacing floor boards. It’s important to match the type of wood, grain and species your floor is built with to match.

Can you change the color of the hardwood?

Yes, you can go from light to dark, or dark to light or anywhere in between. With refinishing, you are removing the varnish and exposing the wood to be restained anyway you want.

Is there a lot of dust when sanding the floors?

With our standard process, the dust goes into a vacuum bag, and we vacuum between each coat as well as add plastic to all areas not being done. If there are adjacent rooms to the area being sanded, we will seal off the doorways to avoid dust floating through the house.

What if my hardwood floors are currently covered with carpet, vinyl, tile or laminate?

We will handle the removal of unwanted flooring materials and discard of them properly. This may increase the cost of the flooring job.

How long does it take to refinish hardwood floors from start to finish?

You should plan for about a week for the entire process. The floor must be prepped, built and sanded. Once dust is removed, the type of sealant will determine the drying time. Oil based tends to take longer – often 3-4 days plus drying time (longer if for larger jobs) and water based tends to dry faster, so it’s often 2 days (longer for larger jobs).

What is refinishing? When do I know it’s right for my floors?

Refinishing involves sanding the top layers of your hardwood. This will generally remove any dirt and a small layer of scratches or damage. The floor is sanded smooth and repaired accordingly. From here, you can stain and finish your floor boards with a variety of colors and sheens. Refinishing is ideal for floors that want the color changed or have experienced a lot of wear and tear. Refinishing leaves your floors looking the newest of any of the services we offer, but it is the most involved.

How long after service can I walk on the floors?

Typical wait time is about 24 hours before you can walk on it with socks or bare feet. Wait another 24 hours before walking with shoes.

How many coats of finish are applied and is it water or oil based?

Usually, we add 1 coat of polyurethane, but occasionally, customers would prefer 2 coats, especially if it’s a heavy traffic area such as a kitchen. You may choose from 4 sheen levels: Gloss, Semi-Gloss, Satin and Matte. Currently, satin is the most popular sheen.

How long does a Screen and recoat take?

Most jobs that have 2-3 rooms can be done in a single 10-12 hour day. If you are interested in a second coat, add 2 days (1 to dry and another to apply the second layer).

Is there a lot of dust with the screen and recoat?

There is no sanding during recoating. Your floors are just lightly buffed to abrade the existing finish allowing additional coats of finish to adhere. This gives your floor added protection and sheen.

What do I need to do in preparation for a recoat?

Remove objects from the room and place in an out of the way area. Light furniture can be moved as well, but we will help with the heavy lifting.

When should I recoat my floor?

When she sheen of your floors starts to fade and the floors look flat, a fresh coat can revive a room greatly.

How can I tell if my floors need a screen and recoat rather than a complete refinishing?

If there is heavy wear and tear, a refinishing is recommended to even out the surfaces. A screen and recoat is a cosmetic method that adds a clear coat of poly. Floors should be in a decent condition with the existing color in good shape. It will take care of minor scratches and dullness; it will not solve deep gauges nor scratches in the color.

What is a Screen and Recoat?

A screen and recoat is a non-invasive method where you buff/abrade the hardwood floors so that you can add an extra coat of polyurethane. It allows you to add sheen to floor and an extra layer of protection. It works if your floors are in good condition from a color perspective. It will not solve scratches through the color, but if your floors are in good shape, it will protect the color longer. It’s an affordable cosmetic maintenance method that isn’t messy. You have the option of making the floors shinier or less shiny – you can choose from matte, satin, semi-gloss or glossy finishes.

How long should the wood sit and acclimate in my house before I install it? Do I really have to do this?

Most estimates say to have newly manufactured wood acclimate for about 3 days, but this can depend on the moisture content of the wood and your home. In some cases, wood preparation can occur offsite at a similarly acclimated location. Be sure to discuss this option with your contractor.

Can we put hardwood flooring over an existing floor?

In some situations an engineered wood floor can be floated (or glued down) over the top of an existing floor. The existing flooring has to be fully adhered to the sub-floor and be compressed enough so there is no bounce. Be sure to read the manufacturer’s warranty to see if installing over an existing floor covering is covered under the warranty.

Is it safe to use hardwood flooring in a kitchen?

We suggest you exercise caution and get an extra coat of sealant in kitchens. A kitchen is prone to food and liquid spills which can raise the wood’s grain or permanently stain or damage a hardwood floors finish. Be sure to wipe up spills immediately and use a gentle floor cleaner when cleaning up.

What is the most durable hardwood floor available?

Most hardwood floors are treated with up to 10 coats of an aluminum oxide finish. This can help give softer species of wood a more long lasting durability. You should think about the style and color of your wood first and leave durability to be a secondary factor. We can help decide what kind of strength your wood will need depending on your home or business.